How We Do Business
Payment is always required in advance of shipment. At present we only ship to addresses in the UK, or within the European Union, principally by Royal Mail or Parcelforce. EU deliveries are normally sent by Airmail, but heavier consignments are sent by Surface Mail. If your (UK) order is urgent we can ship by Royal Mail's Next-Day (excluding Weekends) delivery service, at an extra cost.
All payments are by means of a UK credit or debit card, using either Paypal or Sagepay as our secure Payments Service Provider. If we cannot ship all or some of your goods immediately, then we make an immediate refund. We don’t normally run back-orders – if we don’t have the goods, then we don’t carry the order forward. We don’t normally make substitutions, but we may contact you if we think we have something else suitable.
Packaging: Although we operate at some distance from you, we do try our very best to deliver a satisfying retail experience. Items you buy from us are normally tissue-wrapped, and often bubble-wrapped as well, so that you receive a parcel that brings some pleasure.
UK delivery addresses: We charge £4.95 for post & packaging, but UK orders over £75.00 we may charge a little more.
EU delivery addresses: All EU deliveries are charged a minimum flat-rate post & packing charge of £6.95 for shipments up to 1 Kg. If your requirements exceed this weight, then we will contact you so that we can make special arrangements, and quote an appropriate price for delivery.
Our shipping cut-off times are normally around midday, Monday to Friday.
Postage is not charged in respect of Gift-Vouchers, though P&P may be charged when the voucher is redeemed. Most of our goods are zero-rated for VAT, but where this is not the case all our prices include UK VAT as applicable. Our VAT registration number is GB909 5741 01
Cancelling your Order: If, after you have paid for your order you decide not to proceed, then contact us with all possible haste with your order reference number and, providing that your order has not been mailed, then we will refund your payment in full. If your order has already been mailed, then you will need to return the goods promptly to us before we can make a refund, less any postage charges.
Returns: Up to date information about returns is shown on the "Contact Us" page on this website.
Changing your mind – Need a different size? : We will accept returns up to 8 days after shipment, provided that they are unworn and in their original packaging, for a full refund, minus our original postage charge/costs. You must pay the postage costs for any return to us. We only refund in case of returns actually received.
Faulty goods: Everything we sell is warranted to be of fair quality and fit-for-purpose. If you notice any manufacturing defects, please return the goods to us within a reasonable time, with details of when purchased, and we will provide you with a replacement, repair or refund – at our discretion. You must pay the postage costs for any return to us.
Webshop Discount Vouchers: Are only valid for orders for which stock is available at the time of ordering, and within any advertised validity period. Goods partly paid for with a discount voucher can only be refunded at their net, discounted value.
Fair Trade: We are guided by the UK Office of Fair Trading’s “Distance Selling Regulations” and we make every effort to be the kind of retailer you will want to come back to time after time. If you are not satisfied with our service – PLEASE tell us…..