How We Do Business
At present we only ship to addresses in the UK, or within the European Union, principally by Royal Mail or Parcelforce. EU deliveries are always sent by Surface Post (ie the cheapest method, but sometimes a bit slow) If your order is urgent – contact us directly and we can sometimes make special arrangements.
UK delivery addresses:We make a minimum post & packing charge of £2.50 per UK order, but UK orders over £50.00 are P&P-free.
EU delivery addresses: All EU deliveries are charged a minimum flat-rate post & packing charge of £5.00 for shipments up to & around 1 Kg. If your requirements exceed this weight, then just contact us and we will make special arrangements, and quote an appropriate price for delivery.
Postage is not charged in respect of Gift-Vouchers, though P&P may be charged when the voucher is redeemed.
Most of our goods are zero-rated for VAT, but where this is not the case all our prices include UK VAT as applicable. Our VAT registration number is GB909 5741 01
All payments are by means of a UK credit or debit card, using Paypal as our Secure Payments Service Provider. If we cannot ship all or some of your goods immediately, then we make an immediate refund. We don’t normally run back-orders – if we don’t have the goods, then we don’t carry the order forward. We don’t normally make substitutions.
Changing your mind – Need a different size? : We will accept returns up to 8 days after shipment, provided that they are unworn and in their original packaging, for a full refund, minus the original postage charge. You must pay the postage costs for any return to us. We only refund in case of returns actually received.
Faulty goods: Everything we sell is warranted to be of fair quality and fit-for-purpose. If you notice any manufacturing defects, please return the goods to us within a reasonable time, with details of when purchased, and we will provide you with a replacement, repair or refund – at our discretion. You must pay the postage costs for any return to us.
Privacy: Because we use Paypal’s secure payment service we are not normally given your credit card details. We only retain your home or delivery address for delivery purposes, and never pass this information on to any third parties. If you give us permission, then we may retain your email address for future marketing contacts from us only, and we also never share these details.
Fair Trade: We are guided by the UK Office of Fair Trading’s “Distance Selling Regulations” and we make every effort to be the kind of retailer you will want to come back to time after time. If you are not satisfied with our service – PLEASE tell us…..
